1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Larger baby bathtubs may take slightly longer to process and ship.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your baby bathtubs safe?
Yes. All Tubora tubs are made with BPA-free, phthalate-free, and non-toxic materials. They feature non-slip bottoms and ergonomic designs for safe bathing.
6. What age range are the tubs suitable for?
Our tubs are designed for newborns up to toddlers (typically 0–24 months). Some models include a newborn sling for extra head and neck support.
7. Are the bathtubs foldable?
Yes. Many models are collapsible and foldable for easy storage and travel.
8. How do I clean the bathtub?
Rinse with warm water and mild soap after each use. The smooth surface makes cleaning quick and easy.
9. Do the tubs have a drain plug?
Yes. Most models include a convenient drain plug for easy water release.
10. Are the tubs suitable for use in a sink or adult bathtub?
Yes. Their compact and ergonomic design fits well in standard sinks or adult bathtubs.
11. Is there a temperature indicator?
Some models include a built-in temperature-sensitive strip to help ensure the water is at a safe temperature.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my bathtub arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.